(This position is open to applicants within commuting distance of Albuquerque, NM and requires up to 50% daily local travel to surrounding areas.)
Job Description
Field Technicians provide front-line technical support for end users and troubleshooting of server and network systems. The role will be responsible for timely escalation and effective communication of issues and needs to clients and senior staff members. The Field Technician is an advanced problem solver with creative solutions for long-term stability.
Each day, you will troubleshoot and remediate issues on-site for clients. You will track, route, and redirect problems to correct resources. The Field Technician will interact with users that include Executive client contacts. You will work with the support team and management to ensure issues are processed quickly and effectively for the highest support levels. You will provide positive and professional support for clients over the phone and in person. Each day, the Field Technician ensures tickets are filled out according to company standards, ensuring proper documentation and closure. You will perform repairs to software or peripheral equipment configurations, following design or installation specifications. Occasionally, you will provide training to end users on the proper use of hardware or software and provide training to new team members. Field Technicians participate in an on-call rotation
Requirements
Experience in the following areas is required.
- Basic troubleshooting of hardware, software
- Troubleshooting of web browsers and applications
- Basic understanding of configuration and operation of mobile devices
- Printers and peripherals
- Basic Networking/Wi-fi
- Customer Service
- Troubleshooting and multi-tasking skills
- All positions in the company require successful completion of a criminal background check.
- Up to 50% daily local travel
Get to the EDGE—where Everyone Deserves Great Experiences!
IronEdge is the premier IT solutions provider for small-to-medium sized businesses. We love what we do, and our team loves working together to eliminate the frustration companies face with technology. As a service-centric company with a culture that always puts people first, IronEdge is dedicated to providing a fun, fulfilling and inclusive environment where teammates can excel in their specialized roles. With a great team comes great achievements and we’re proud to share that IronEdge is a Great Place to Work® Certified™ company. Our award-winning team is honored to be recognized among the tech industry’s leading MSPs and named to esteemed lists such as the CRN MSP 500 and Channel Futures MSP 501 year after year.
Benefits
- IEG pays a portion of employee premiums for Medical, Dental, and Life Insurance
- Vision Insurance
- AD&D Insurance
- Short-Term and Long-Term Disability Insurance
- Flexible Spending Account and Health Savings Account
- Flexible Time Off plus Holidays
- Matching 401k
- At IEG, everyone deserves great experiences!
Salary Range
$50,000 to $54,000 annually.
Eligible for overtime pay.
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