At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.
The Head of Global IT Partner Service Management is responsible for leading a team and providing guidance, instruction and direction by motivating and monitoring the quantitative and qualitative results that are to be achieved by the team members.
Accountable and responsible for a service or group of services ("End to End") for full service lifecycle, in terms of service design and strategy service delivery, cost and performance
against agreed service levels considering the latest technological developments and the release cycles. Other responsibilities include service level management, continuity
management, performance management and budget planning for the specific services. Services can be customer focused services or internal supporting services.
Responsible for creating the behaviors, structures, systems and competencies required to run the IT organization as an effective, valued partner. Full responsibility for all services and costs within her/ his organizational unit (team) as well as for leadership, motivation and development of team. He/ She provides services to meet the needs of the clients, and takes responsibility for improving processes that are negatively affecting customer satisfaction and relationships. He/She ensures the implementation of corporate standards and technology architecture and is responsible for of resource planning, allocation of resources for projects and/or services, prioritization of tasks, as well as budget planning, controlling and activities to keep the assigned budget. He/She executes all legal/ formal aspects for disciplinary line.
Your profile:
- Master’s degree in related technical/business areas or equivalent work experience
- Multiple years of relevant technical and business experience
- Leadership experience in managing cross-functional teams and influencing senior level management
- Performing all IT activities and duties in the area of responsibility in accordance with all relevant legal requirements, SOPs, guidelines, rules of procedure, by-laws and compliance rules
- Full responsibility for all services, employees and costs within her/ his organizational unit (team)
- Reports to SVP or Regional CIO (disciplinary or strong functional)
- Executes legal/ formal aspects for disciplinary line
- Takes ownership for roles according to the Self-Similar Structure principle in case the roles are not assigned to employees
- Aligns with his/ her strong functional line manager
- Plans & monitors all costs related to his/ her organizational unit
- Responsible for the development and management of larger teams, consisting of several team leads and employees
- Provides input to the business technology, financial and human resources planning on department level
- Works with business partners to understand and anticipate business needs
- Provides high-quality services at optimal cost to customers
- Manages improvement processes that impact custom. satisfaction, IT Efficiency and IT Effectiveness within area of responsibility
- Anticipating and analyzing trends in technology, assessing the impact of emerging technologies on the business and services
- Implementation of strategic IT application / infrastructure portfolio and global processes & standards
- Plans and manages the change by using change management tools, processes and techniques
- Identifies the roles, skills and knowledge required
- Establishes measurable individual and team objectives that are aligned with department goals
